The Innovation Bind
At the same time as we need innovation more, we're less likely to get it because we need it!
Articles, thought-pieces, tips, lists, ideas, checklists. Lots of content to help you think differently about innovation and marketing or support you in your job. Help yourself. Dig in.
7 customer relationship management mistakes that could lose you business
Brilliant! A new customer has just say 'yes' to working with you. Now what? Most people dive straight into doing the work, keen to do a great job. That is the key thing to remember, isn't it?
10 ideas for your first 100 days
Here are 10 ideas to make your first 100 days as a head of marketing top-notch.
How to improve your communications with clients
Pretty much every one I meet aims to provide great service to clients. However, one area where most businesses could improve is how they communicate with clients.
Delighted clients – how would you know?
How would you know you're delighting your clients? Of course, there's client feedback. But if you don't or can't get that, how else could you tell?
What are the signs of success?
The need to measure a return on investment has come into much sharper focus. So how do you measure ‘success’, in the context of marketing and business development?
Mergers: getting the marketing and business development right
If your business is going through a merger, there are a myriad of marketing and BD things to consider. So what are they? And how can you make sure you're getting them right?
What makes a great key account manager?
What it takes to be a good key account manager will very for each business. But, in order to make sure you have the right people in the role and can identify what training or development they need, it's worth taking a step back and considering what the job entails.