Communications checklist – 15 pointers in a time of change
There are some key things to remember when communicating in times of crisis or change. Here are 15 pointers for you.
How to improve your communications with clients
Pretty much every one I meet aims to provide great service to clients. However, one area where most businesses could improve is how they communicate with clients.
Delighted clients – how would you know?
How would you know you're delighting your clients? Of course, there's client feedback. But if you don't or can't get that, how else could you tell?
What makes a great key account manager?
What it takes to be a good key account manager will very for each business. But, in order to make sure you have the right people in the role and can identify what training or development they need, it's worth taking a step back and considering what the job entails.
The key to great client service
As many of you will know, improving client service and implementing really good client relationship management can take a long time – years even – not least because it’s a cultural and mindset change as much as it is about setting up the right processes.